Twitter Halts User Verification, Saying It's 'Broken'

Posted November 10, 2017

After asking how the system now works, a Twitter spokesperson pointed TheWrap to its page outlining verification details, where it says "a verified badge does not imply an endorsement by Twitter".

Twitter argues that the decision to verify a user is based on authenticating that user's identity (and to avoid mix-ups with parody or troll accounts) and is in no way an endorsement of that user. "Verifying Jason Kessler is a political act - and one that puts you on the wrong side of history". I'll follow-up w/you about your verification of Jason Kessler, known Nazi & organizer of rallies that end in murder, on the 22nd. Kessler's own Twitter account isn't lacking in exactly the disgusting behavior Twitter claims to be trying to stamp out, which puts his verification seemingly at odds with the company's past actions. Kessler still has a small blue verified checkmark underneath his confederate flag banner. Users can submit a request to get verified. Twitter has also verified prominent white supremacist Richard Spencer.

More news: Louis CK Accused of Sexual Misconduct by Multiple Women

Many users felt that this statement from Twitter doesn't exactly ring true. Going by Twitter's own comments, the point is simply to ensure followers know for sure certain accounts are who or what they say they are.

Twitter CEO Jack Dorsey chimed in, admitting the social giant "failed by not doing anything about it".

More news: Study shows sheep recognise human faces

It's not clear what changes the company is planning or when those changes will go into effect, though Dorsey promised to "fix faster".

Ed Ho, the head of Twitter's Consumer Product and Engineering Group, tweeted that the social network should have stopped the process at the start of the year.

More news: Self-Driving Cars With No Human Backups in Testing on Arizona Roads

Unfortunately for those of you awaiting your verification, Twitter seems to have listened to user criticism, at least this time. He then asked whether Twitter should even appear to endorse anyone on the site, or whether it should merely authenticate profile information. That was what Twitter was trying to figure out on Thursday.