GameStop "Temporarily Pauses" its PowerPass Used Game Lending Service

Posted November 15, 2017

Kotaku is reporting that GameStop is "temporarily pausing" the PowerPass program. Why?

For $60, customers could take home one used game at a time and keep it for up to six months.

Those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund.

"We are working through some of the program limitations we have identified to ensure the PowerPass subscription service delivers an exceptional experience for our customers", a spokesperson said in an email.

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The retail chain told employees yesterday to pull down all signage involving the program and store it in their backrooms, according to two GameStop staff.

GameStop announced a used game subscription service in late October that sounded nearly too good to be true.

The plan wasn't fully scraped, per those sources, as they were supposed to store the materials in the back room, indicating they would be put to use in the future. Additionally, GameStop is letting PowerPass subscribers pick up any pre-owned game for free, which is a pretty solid move on the store's part to make up for it.

GameStop has reportedly begun rolling out, then abruptly stopped, the PowerPass game rental program it had planned to officially launch on November 19th.

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Keep an eye out as GameStop provides more information about PowerPass, and possible changes to the program.

Kotaku reports that some Gamestop employees believe the company's archaic point-of-sale computers can't handle the PowerPass program.

As a PowerPass member, you'll only be able to check out one pre-owned game at a time, but can swap it for a new one as often as you like.

The program went through a soft launch in some locations earlier this month, with its full rollout to follow later.

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