HP recalls battery packs due to burn, fire hazards

Posted January 06, 2018

In contrast, in the United States, eight incidents involving overheated batteries and an incident resulting in injury were reported.

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Officials say consumers should check to see if their battery is listed below in the recall for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. You can download a tool to verify if your battery is susceptible to the issue here. One person received a burn on their hand, according the U.S. Consumer Product Safety Commission. HP has offered to provide replacements and replacement services free of charge to impacted customers.

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Canada is announcing the recall of lithium-ion batteries available with HP laptops and portable workstations as they may overheat, posing a risk of burns and fire.

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The voluntary safety recall was initiated this month, with HP offering replacements for affected units. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure. Impacted customers should put their laptops in "Battery Safety Mode" and turn in the batteries for replacement as soon as possible. HP is also providing a BIOS update that places the battery in "Battery Safety Mode" so that the notebook or workstation can be safely used without the battery by connecting to an HP power adapter.