Lewis Hamilton had the race win in the bag in Austria, but a strategy mistake and then a technical issue ruined his afternoon at the Red Bull Ring.
On Lap 64, the championship leader Lewis Hamilton retired from the race as Lewis Hamilton lost all power from his vehicle.
Immediately, both Ferrari and Red Bull responded with double pit-stops for their drivers while Mercedes left Hamilton out - a tactical oversight that was to prove costly.
He subsequently pitted and rejoined in fourth, then had to stop again when his rear tyres blistered.
Mercedes' chief strategist James Vowles came on the radio as the bearer of bad news, admitting his error as Hamilton struggled to comprehend what had happened.
The next - and bigger - problem was tire wear.More news: Belgian World Cup player kicks ball right into his face
"Not too bad, I'm happy with it", he said when asked what he felt about coming second in qualifying.
Finding the silver lining in an otherwise pretty dark cloud, Wolff conceded that the team would learn a lot from their mistakes, and that the next race - the British Grand Prix - is their next opportunity to "make amends".
Max Verstappen surprised the field by winning a dramatic Austrian Grand Prix on the day where Mercedes suffered its first double retirement in more than two years.The turn of events left Ferrari's.
Renault's Nico Hulkenberg was the first retirement, with his engine spewing a cloud of smoke and flames.
Asked whether he could have vetoed his team's call to stay out on track during the early safety vehicle period, Hamilton told Sky Sports: "There are things you can do". "You can decide to stay out, but the guys on the pit wall - you have to put 100 per cent faith in them". They have a much better. they have the picture.
"I'm not going to lie, all areas we're going to have to work on", Hamilton told Channel 4.
"We've got to understand how we went wrong at both ends. It was damage limitation for me and a positive day".More news: Messi and Ronaldo gear up for knockout phase
Lewis Hamilton said he was excited by a raft of new updates for his Mercedes vehicle, but ducked all questions about his singing career yesterday. Ferrari's Kimi Raikkonen and Sebastian Vettel made it to the podium in second and third place respectively.
Of his own early retirement, Bottas was equally disappointed.
However, Ricciardo had problems and he was overtaken by the impressive Kimi Raikkonen, and eventually the birthday boy had to retire with gear issues.
"The battle was close between us all, I didn't know who I was going ot be fighting for pole - just knew that it would be close". We haven't had this kind of failure before so for sure we need to find out the reason and fix it but it's quite unlucky for me as well.
"I had to back off at Turn 1 because the cars were squeezed together".More news: Mexico on brink of last 16 after confident win over South Korea