CenturyLink outage affects 911 phone service

Posted December 29, 2018

The outage began Thursday, but it affected more than just Internet customers because many US businesses and even some regular folks, including many in Nebraska, have switched to voice-over-Internet-protocol phone systems that rely on the Internet to transmit business calls. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

Nationwide outages impacted 911 emergency call centers across the country, including all of Washington state, The Oregonian reported.

"We have made substantial progress in restoring and stabilizing services across the network over the last several hours", CenturyLink spokeswoman Linda Johnson said in a statement.

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911 callers across the United States found themselves on hold this week as telecom giant CenturyLink experienced a national outage.

The commission's Public Safety and Homeland Security Bureau will investigate the cause and effect of the outage, he said.

Monroe, Louisiana-based CenturyLink didn't provide details of the problem and it didn't indicate how many customers were affected.

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Texting 911 is one option, and many states have their own emergency service lines you can call should disaster strike. CRESA said it pushed information about reaching 911 through "all other methods" before sending a message through its Emergency Alert System and Wireless Emergency Alerts systems Thursday evening.

Some ATMs in Montana and Idaho also failed to work due to the outage, and at the North Colorado Medical Center in Greeley, Colo., doctors and nurses for a time had difficulty accessing patient records. Patient records have been hard to access for medical centres in north Colorado and for other locations that haven't been confirmed.

KOMO reports that some customers in Washington experienced busy signals when they attempted to dial 911.

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Engineers by late Thursday evening had identified a "network element" that the company said was disrupting services.